Clinical Laboratories of Hawaii, LLP

  • Business Process Analyst

    Job Location US-HI-Aiea
    Posted Date 2 months ago(2/9/2018 5:00 AM)
    Shift
    40 hrs/wk, Primary: Days, Secondary: Eves
  • Overview

    The Business Process Analyst supports the organization's mission to continuously improve the quality and service of the Laboratory. The primary responsibility of this position is to assist with the implementation of quality systems and programs to ensure quality standards meet the business needs. This position is responsible for assisting in the planning and execution of specifically identified projects, including risk assessment, process analysis and evaluation.  The BPA is responsible for assisting leadership and program staff in utilizing available data to identify cost/utilization/quality patterns and opportunities. This position works across multiple sites and departments, in collaboration Managers to analyze, recommend and implement improvements. The BPA will interface regularly as a resource and quality point of contact with cross-functional teams including but not limited to Laboratory Management, Purchasing, IT, and other departments.

    Responsibilities

    Essential Functions

               

    Under direct supervision, and in accordance with Company policies, procedures and guidelines, this position:

                                                                                                              

    • Determine operational objectives by studying business functions; gathering information; evaluating equipment, business processes and requirements.
    • Improves systems by studying current practices; recommending modifications.
    • Identify and suggest process/workflow solutions
    • Manage assigned projects from end-to-end
    • Work with departments to gather and develop project requirements
    • Adhere to established project management standards for issue and risk management, project status communication and project close-out activities
    • Work with technology and operations partners to resolve execution issues, analyzing pros and cons and providing sound recommendations for resolution
    • Identify business risks resulting from project work and escalate to appropriate leadership, providing additional information so the impact of alternatives is understood
    • Review existing process with stakeholders to determine and implement enhancements that will improve quality and drive efficiency
    • Provide support for regular reporting on project activities, progress against timeline and budget
    • Attends and actively participates in departmental and organizational meetings as required.
    • Promotes, maintains and ensures a safe and positive working environment. 
    • Handles difficult situations in a discreet and professional manner. 
    • Maintains confidentiality of company and patient matters. 
    • Promotes good public relations by participating in various hospital or organizational meetings as requested by management. Maintains a cordial working relationship with all management staff.
    • Performs other duties as assigned.

     

    Physical Capabilities

     

    • Light physical effort (lift/carry up to 25 lbs.)
    • Occasional pushing and pulling of objects.
    • Occasional reaching, stooping, bending, kneeling, crouching.
    • Must be able to hear, see, and respond adequately.
    • Frequent prolonged standing, walking, sitting, and bending over.
    • Use of hands and fingers.
    • Must be able to drive to various sites to perform duties.  
    • Working Environment
    • Air-conditioned laboratory environment.
    • Frequent exposure to video display terminals.
    • Occasional contact with water (hand washing and cleaning), biohazardous body fluids, and occasional hazardous chemicals.
    • Sufficient noise and interruptions to cause distraction.
    • May be asked to work extended hours.
    • Handles emergency or crisis situations.

     

    Skills/Abilities/Competencies

     

    • Ability to understand instructions, reason, and make judgments.
    • Understand meaning of words, ideas associated with them and their effective use.
    • Ability to perceive pertinent details and verbal or tabular material.
    • Ability to perform arithmetic operations quickly and accurately.
    • CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.
    • COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
    • PROBLEM SOLVER: Uses data and logic to quickly find solutions to difficult challenges.
    • COLLABORATIVE: Works effectively with others to accomplish goals.
    • TECHNICALLY COMPETENT: Possesses and maintains the functional and technical knowledge and skills to successfully perform job.
    • RESULTS DRIVEN: Achievement-oriented; achieves and exceeds goals; pushes self and others for results.
    • ANALYTICAL: Logical, systematic, and methodical in working through a plan or problem; provides solid research on which to base decisions; establishes process for workflow.
    • RESOURCEFUL: Knows how to get what is needed; manages time and workloads for maximum efficiency.
    • QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
    • TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.

    Qualifications

    • Bachelor’s degree in Medical Technology from an accredited college program.
    • Minimum five (5) years experience in a clinical laboratory. Five (5) years experience in a laboratory leadership position required.
    • Computer proficiency in Word, Excel and Power Point. Proficient in Sunquest/Misys Lab Systems.
    • Ability to investigate and analyze information and to draw conclusions
    • Excellent ability to communicate effectively, both orally and in writing
    • Excellent interpersonal skills and a team player
    • Ability to be self-motivated and work independently
    • Excellent organizational skills and ability to prioritize and problem-solve
    • Must possess a valid and current State of Hawaii Drivers license.
    • Successfully pass Company pre-employment drug test and periodic and random thereafter.
    • Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required.
    • Demonstrated and proven ability/experience in accomplishments in all of our five core values:
      • Shine
      • Team
      • Accurate
      • Respect
      • Standardize

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