Clinical Laboratories of Hawaii, LLP

  • Account Service Representative

    Job Location US-HI-Aiea
    Posted Date 3 days ago(12/6/2018 3:41 PM)
    Primary: Day Shift | Secondary: Evening or Night Shift
  • Overview

    The Account Service Representative partners with Account Executive to provide assistance in maintaining client relationships, new and existing. The Account Service Representative meets with clients on a regular schedule ensuring all needs are met in a timely manner. This includes investigation of physician-related and patient service center issues and problem solving in coordination with all levels of CLH.


    Essential Functions


    Under limited supervision, and in accordance with Company policies, procedures and guidelines, this position:


    • Consistently visits new and existing clients, as scheduled, to ensure company performance is in accordance with the client’s needs
    • Assists in resolving client complaints by identifying, investigating and communicating the problem and/or issue to the appropriate location manager/supervisor
    • Assists in setting up new accounts/group accounts ensuring client information is set up properly into the laboratory information system
    • Communicates with various functional internal departments to advise them of new client
    • Coordinates with purchasing to obtain all necessary requisitions and supplies to new and existing clients
    • Maintains an organized and complete file system
    • Prepares and files an accurate weekly visitation report
    • Assists with installation of new printers in physician offices and works with IT to perform tests ensuring connections are working properly
    • Oversees Customer Care Program and performs client enhancement activities such as ordering flowers as authorized and creating marketing gift baskets as needed
    • Maintains marketing supplies inventory
    • Assists sales representative in researching client’s requests for special information.
    • Coordinates luncheons, dinners, exhibits, conferences, seminars, etc
    • Adheres to confidentiality, safety, compliance and legal requirements
    • Maintains consistent and reliable attendance and complies with company guidelines on attendance
    • Performs other duties as assigned


    Physical Capabilities


    • Light to moderate physical effort (lift/carry up to 25 pounds.)
    • Occasional pushing and pulling objects
    • Occasional reaching, stooping, bending, kneeling, crouching, and stair climbing
    • Must be able to hear, see, and respond adequately
    • Extensive use of hands and fingers
    • Must be able to drive to various sites


    Working Environment


    • Air conditioned office with minimal exposure to biohazard areas
    • Sufficient noise and interruptions to cause distraction
    • Occasionally subjected to irregular hours
    • Travel required resulting in exposure to outside weather conditions
    • Frequent exposure to video display terminals




    • Perceive pertinent details and verbal or tabular material
    • Ability to see things from the customer’s/patient’s point of view and respond in a timely appropriate and courteous manner
    • Handle emergency situations with calmness and professionalism
    • Ability to work effectively with others and promotes positive working relationships
    • Perform arithmetic operations quickly and accurately
    • Understand meaning of words, ideas associated with them and their effective use
    • Understand instructions, reason, and make judgments
    • Effective oral and written communication skills, excellent organizational and interpersonal skills, and computer literacy required
    • Ability to read, analyze and interpret general periodicals, professional journals, technical procedures, or government regulations
    • Ability to maintain highly sensitive, confidential material
    • CUSTOMER-FOCUSED: Aware of customer needs; makes decisions with customer in mind; builds strong customer relationships.


    • COMMUNICATOR: Proactively conveys a clear, convincing, and timely message; possesses strong verbal, written, and presentation skills.
    • PROBLEM SOLVER:       Uses data and logic to quickly find solutions to difficult challenges.
    • BUSINESS SAVVY:       possesses business and organizational know-how; understands how to accomplish tasks through formal channels and informal networks.
    • RESOURCEFUL: Knows how to get what is needed; manages time and workloads for maximum efficiency.
    • QUALITY CONSCIOUS: Delivers accuracy and precision in work products; mindful of technical requirements, rules, and standards.
    • TIME-WISE: Prioritizes; respects others’ time; adheres to schedules and agendas.
    • COLLABORATIVE: Works effectively with others to accomplish goals.


    • Bachelor’s degree. Degree in Medical Technology or related Science field a plus
    • Possesses a valid and current Hawaii State driver’s license, driver’s abstract, and current Hawaii auto insurance
    • Minimum of 2-3 years in clinical laboratory services or related industry
    • Excellent relationship building and customer service skills
    • Knowledgeable in Microsoft computer applications
    • For hospital settings, additional requirements may apply and change without notice, including, but not limited to, criminal background check, health clearance and hospital compliance training
    • Successfully pass Company pre-employment drug test and periodic and random thereafter
    • Demonstrated and proven ability/experience in accomplishments in all of our five core values:
      • Shine
      • Team
      • Accurate
      • Respect
      • Standardize


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